Help & FAQs

We aim to process and dispatch orders as quickly as possible. If you need to cancel or make an amendment to your order (such as changing a color or size), please contact us immediately. If the order has not yet been processed or dispatched, we will do our best to accommodate your request. If it has already been shipped, you may need to initiate a return.

If you notice an error in your shipping details, please contact our customer support team right away with your order number and the correct address. We can update this for you as long as the order hasn't left our warehouse.

Once your order has been dispatched, you should receive a shipping confirmation email containing your tracking details (if applicable). Please check this link for the latest delivery updates from the courier.

Delivery times can vary depending on the shipping method selected and your location. If your order has exceeded the estimated delivery window, please reach out to us with your order number. We will look into it with the courier and ensure you receive your items.

Yes! Unless stated otherwise on the specific product page, if you order multiple meters of the same fabric, we will always aim to cut it as one continuous piece.

Most of our product details, including widths, lengths, and material compositions, are listed in the product description section on our website. If you have a specific question about a product’s suitability for your project, please send us a message, and our team will be happy to advise.

We sincerely apologize if you have received a damaged or defective item. Please contact our support team as soon as possible with your order number and a clear photo of the damage. We will quickly resolve the issue by arranging a replacement or a refund.